Support

proFPGA Hotline
Hotline hours: Monday - Friday from 9:00 to 18:00 (MET)
Phone: +49 (0) 8062 808-0
Fax: +49 (0) 8062 100
Email: hotline@profpga.com


Hardware Maintenance 

  • 12 month extension of standard limited warranty
  • Priority service & handling for covered hardware repairs
  • Loaner board/system for the time of repair
  • Weekly update about status of repair

 

Software Maintenance

  • Technical support for software questions
  • Supports only current version of software
  • Telephone installation assistance for PRO DESIGN supported platforms and operating systems
  • Call tracking and incident status information with automatic problem escalation

 

Software and Documentation Updates

  • Regularly scheduled releases (1 or 2 per year depending on product)
  • Includes engineering enhancements, usability enhancements, and bug fixes
  • Includes updates to database libraries
  • Includes software patches
  • Includes updates to documentation, or new documentation (at PD's discretion)

 

Customer Responsibilities

  • Maintain annual service contract
  • Install software updates
  • Supply main point of contact, trained in applicable products, to be the interface with PD pieces per year
  • Attempt problem isolation before calling the support line

FPGA Products Overview

Partners

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